Refund policy

Last updated: 23 October 2026

1. The refund window

You may request a refund within 60 days of the date of purchase. This window applies to every purchase and is honoured regardless of where you are located.

The 60-day window is the outer limit set by our payment provider. In some countries, consumer law gives you additional or longer rights, and nothing in this policy reduces those rights.

2. What is refundable

• Unused credits — refunded in full, to the original payment method.
• Consumed credits — not refundable. Once a feature has been activated, the corresponding credit has been used and the service delivered.
• Duplicate or accidental purchases — refunded in full if the credits have not been used.
• Failed or interrupted delivery — if a licence key never arrives or the application cannot be activated through no fault of yours, you receive a full refund.

3. How to request a refund

Email luojian@hpartying.com with the subject “Refund request”, including:

• the email address used for the purchase;
• the order or transaction reference, if you have it;
• your licence key, if it was issued.

You do not need to give a reason. We may ask one question to understand what went wrong, but a refund does not depend on your answer.

4. How long it takes

We respond within two business days. Once approved, the refund is issued to the original payment method. Your bank or card issuer typically takes a further 5 to 10 business days to show the funds. Any currency conversion difference is set by your bank, not by us.

5. What happens to your credits

When a refund is approved, the refunded credits are removed from your account and the associated licence key may be deactivated. If you have already consumed part of a pack, only the unused portion is refunded and only the unused credits are removed.

6. Your statutory rights

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with equivalent rules, you normally have 14 days to withdraw from a distance contract. Because credits are digital content supplied immediately, you agree at checkout that supply begins straight away and that you lose the right of withdrawal once credits are consumed. This does not affect your rights where the service is faulty or not as described.

7. Before you open a chargeback

Please write to us first. A chargeback usually takes longer than a refund and can suspend your account while it is investigated. If we have made a mistake, we will correct it — and we would rather fix it in one email.

8. Changes to this policy

We may update this policy. The version in force is the one published on this page on the date of your purchase.

9. Contact

Shanghai Huwan Information Technology Co., Ltd.
Email: luojian@hpartying.com